1. The service
HeyMesa is an AI concierge. You tell it where, when, how many people and what you feel like; it searches for restaurants, checks availability through a restaurant's online booking system or by calling it, suggests options and alternative times, makes the booking you choose, sends you a confirmation and can cancel or change it later.
HeyMesa is not a restaurant and does not own, operate or control any restaurant. Restaurant information such as ratings, prices, photos, opening hours and menus comes from the restaurant or third parties like Google, and may be out of date.
2. Early access
HeyMesa is currently offered as an early access preview. During the preview, features may change or stop, availability checks, phone calls and bookings may be simulated, and HeyMesa may not have an arrangement with the restaurants shown. A table is only booked when HeyMesa tells you clearly that the restaurant has confirmed it and gives you a booking reference from the restaurant. If you are unsure, contact the restaurant directly.
3. Your account
- You must be at least 18 years old to create an account and make bookings.
- Give accurate details, especially your name and mobile number, because restaurants use them to hold and confirm your table.
- Keep your password secret. You are responsible for activity on your account, and you should tell us straight away if you think someone else has used it.
- One person per account. Don't create accounts for others without their permission.
4. Bookings and restaurants
- The booking is between you and the restaurant. The restaurant's own terms apply, including deposits, credit card guarantees, cancellation windows, no-show or late fees, dress codes and table time limits. HeyMesa will tell you about any such conditions it is made aware of before booking.
- Turn up or cancel. Please arrive on time or cancel through HeyMesa (or directly with the restaurant) as early as possible. Repeated no-shows may lead us to limit your use of HeyMesa.
- No guarantee of availability. We can't promise a particular restaurant, time or table will be available, or that a restaurant will honour a booking. If a restaurant cancels or changes your booking, we will try to let you know and help you find an alternative.
- Dietary needs. HeyMesa passes on the dietary notes you give it, but the restaurant is responsible for its food. Always confirm serious allergies with the restaurant directly.
5. Booking on your behalf
When you ask HeyMesa to book or cancel, you authorise it to contact the restaurant for you (online, by phone or by message) and to share the details needed for the booking. HeyMesa identifies itself as an automated assistant acting for you. HeyMesa will ask you to choose before it makes a booking, and it will not accept charges or deposits on your behalf without your explicit approval.
6. Acceptable use
Don't use HeyMesa to:
- make fake, speculative or duplicate bookings, hold tables you don't intend to use, or resell bookings;
- harass restaurants or their staff, including by triggering excessive calls;
- give someone else's details without their permission;
- break the law, infringe others' rights, or attempt to access other people's accounts or data;
- scrape, reverse engineer, overload or interfere with the service, or bypass its limits and security.
7. AI limitations
HeyMesa uses AI to understand you and act for you. AI can misunderstand a request, mishear a phone call or describe a restaurant inaccurately. Check the details in every confirmation (restaurant, date, time and number of people) and tell HeyMesa straight away if anything is wrong.
8. Fees
HeyMesa is free to use during early access. If we introduce paid plans or booking fees, we will show the price clearly before you agree to pay, and these terms will be updated.
9. Australian Consumer Law and liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot lawfully be excluded.
To the extent the law allows, and except for those guarantees: HeyMesa is provided “as is”; we are not liable for the acts or omissions of restaurants, or for losses caused by inaccurate third-party information; and where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to supplying the service again or paying the cost of having it supplied again.
10. Content and intellectual property
HeyMesa, its name, logo, software and design belong to us. You may use them only to use the service. Restaurant names, photos and marks belong to their owners; showing them does not mean the restaurant endorses or partners with HeyMesa. You keep ownership of what you send us, and give us permission to use it to provide and improve the service.
11. Ending your use
You can stop using HeyMesa at any time and ask us to close your account through the contact form. We may suspend or close an account that breaks these terms or puts restaurants, other users or the service at risk. Where reasonable, we will tell you why first.
12. General
- Changes: we may update these terms as HeyMesa develops. We will post the new version here and, for significant changes, tell you in advance. If you keep using HeyMesa after a change takes effect, the new terms apply.
- Law: these terms are governed by the laws in force in Australia, and you and we submit to the courts with jurisdiction there.
- Contact: questions about these terms can be sent to hello@heymesa.app or through our contact form.